Systems Support Officer

Museum of Australian Democracy at Old Parliament House
Closing Date
Mon, 19th September 2022
Position Type
Full Time
$74,084 - $78,591 + 15.4% superannuation

Positioned within the Web & IT team, the APS5 Systems Support Officer will support the roll out, continued development, and take-up of various IT systems and software that deliver critical business functions for the agency. The role will support the Digital Asset Management System, Contact Relationship Management System and Microsoft 365 suite. The position will provide level 1 and 2 support and training for MoAD's digital systems, including Piction, Salesforce, and a basic unprotected Windows environment. They will also champion the adoption of these systems. 

The key duties of the position include:

  • Develop and conduct training programs for each of MoAD's primary enterprise platforms. 
  • Respond to and manage ICT service requests. 
  • Prepare and maintain system and process documentation. 
  • Work with vendors to diagnose and correct problems. 
  • Carry out additional administrative duties as required. 


To be eligible for employment at MoAD, you must: 

  • Be an Australian citizen; and
  • Be able to obtain and/or maintain a government security clearance at the baseline level (after commencement). 

Position contact: Mark de Rooij on 02 6270 8161

Recruitment contact: Lara Radford on 02 6270 8297

Please send all applications by the closing date and time to and include a coversheet, which can be found on the MoAD Employment page. 

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