The roles of Visitor Experience Officers (VEOs) contribute significantly to the experience of visitors to TJC. They enrich the experience of our visitors by providing professional service in a friendly and welcoming manner.
Working closely with the VEO (Weekday | Wednesday to Thursday), the VEO (Weekend | Friday - Sunday) ensures the smooth running of all TJC front-of-house operations. The Visitor Experience team is the public face of TJC; they significantly contribute to the experience of visitors by providing outstanding and enriched customer service.
The VEO is typically the first point of contact for visitors to TJC. The role transports our visitors in the courtesy bus, welcomes all visitors to TJC, provides assistance to visitors and guests regarding cloaking, ensures the safety of visitors, information regarding programs, events, activities, and facilities within TJC. The VEOs also assist with safety and security of visitors and artworks.
VEO staff wear a unifying garment that identifies them as TJC staff. The position involves safely driving the courtesy bus, standing for periods of time, and actively interacting with all our visitors.
The VEO role is pivotal to ensuring clear and consistent communication regarding programs and facilities to our volunteers and visitors. They provide daily briefings to all volunteers and ensure rostering of volunteers is adequate and organises any changes as required. The role performs general administration for front-of-house and ensures the highest level of customer service at all times. The VEO also liaises regularly with administration staff, external contract staff, clients, and suppliers.
The VEO is an experienced and enthusiastic individual who can successfully provide support to staff and volunteers in maintaining TJC’s standards of presentation and preservation to the public. This position also provides collaborative support to the VEO (Weekday | Wednesday - Thursday) role.
Kathryn Pappas, Administration & Communications Manager