Front of House Operations Manager

The University of Sydney
NSW - Metro
Closing Date
Fri, 04th September 2020
Position Type
Base salary of $95K p.a., plus leave loading and a generous employer’s contribution to superannuation
NSW - Metro

• Exciting opportunity to lead the front of house operations for Sydney’s newest Museum
• Located on the Camperdown Campus
• Full-time, 2 year fixed term with a base salary of $95K p.a., plus leave loading and a generous employer’s contribution to superannuation

About the opportunity

We are excited to present an opportunity for an experienced Front of House Operations Manager, to join the new Chau Chak Wing Museum team, overseeing the Museum’s FOH operations including security, visitor services and Museum shop. This position supervises a team of front of house staff (Front of House Supervisor, Gallery Attendants and Shop Assistant) who are crucial for the day-to-day operations of the Chau Chak Wing Museum.

The Front of House Operations Manager is responsible for setting the tone of visitor/user service throughout the Museum. The position will manage support services for all front of house activities including Museum events, school programs, group tours and museum shop operations.

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Front of House Operations Manager who;

• demonstrates experience in leading front of house operations for a museum, gallery or other cultural institution
• demonstrates experience in managing a medium sized team of staff in a customer centric environment, including rostering, health and safety matters and other staff related matters
• demonstrates experience in retail merchandise presentation, stock management and shipping concerns
• demonstrates experience in facilities management including security, building condition, cleanliness, emergency procedures and resource management.

About us

The Chau Chak Wing Museum team manages a rich and diverse program of cultural outreach activities for the University. The unit comprises Macleay, Nicholson and University Art Collections. Collection areas cover natural history, ethnography, historic photographs, science, visual arts, decorative arts and antiquities and comprise some of Australia’s most historic collections.

Since our inception 160 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach to diversity and inclusion and underpin our long-term strategy for growth. We’re Australia’s first university and have an outstanding global reputation for academic and research excellence. Across our campuses, we employ over 8,100 academic and non-academic staff who support over 73,000 students.

We are undergoing significant transformative change which brings opportunity for innovation, progressive thinking, breaking with convention, challenging the status quo, and improving the world around us.

How to apply

For more information on the position and University, please view the position description available from the job’s listing on the University of Sydney careers website.

All applications must be submitted via the University of Sydney careers website. Visit and search by the reference number 1016/0820F to apply.

Please note: Visa sponsorship is not available for this position

Closing date: 3:30pm, Friday 4 September 2020

The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

© The University of Sydney

The University reserves the right not to proceed with any appointment.

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