Visitor Experience Host - APS Level 3 - Casual Positions – Non-ongoing
We are looking for several Visitor Experience Hosts to work on casual basis. These are temporary employment opportunities available to all members of the community.
Sales, Marketing and Innovation Branch
The Sales, Marketing & Innovation Branch is responsible for design, development, promotion and sales of the Mint’s products and is a commercially-focused, profit-driven business unit within the Mint. This branch also delivers a gallery experience as a tourist attraction complemented by educational programs for touring groups.
Education and Visitor Services Section
The Education and Visitor Services Section promotes public understanding about the cultural, technical and historical significance of coins. The section delivers programs to the public, including a school education program, exhibitions and public programs which highlight various aspects of coins.
Individual role within the Team
Visitor Experience Hosts are the public faces of the Mint, responsible for engaging with visitors and sharing stories related to coin history and manufacture. This includes offering tours to the Mint’s 360,000 yearly visitors (over 65,000 of whom are school students) and informal interaction with individual guests. Hosts will develop an understanding of Mint product releases, the historical coins in the National Coin Collection and the operations of the Mint factory. They will impart this knowledge to visitors in a manner which positively reflects the Mint’s brand.
Tours are presented to preschool, primary and secondary school groups, universities, seniors groups, international tour groups and special interest groups. In filling this role, Visitor Experience Host are required to be available to work at least one weekend day a fortnight and public holidays as required.
Under general direction, duties include:
- Present educational and informative sessions to a variety of groups, including school groups, general visitors, universities, seniors groups, special interest groups and VIPs
- Interact one-on-one with visitors to the Mint’s exhibition space, offering a personalised experience
- Staff the front desk, welcoming visitors and offering an introduction to the Mint’s public facilities
- Work at special events and facilitate public programs as required
- Assist with devising or developing projects when the opportunity arises
The successful candidates will have/be:
- Experience presenting to members of the public, school groups and special interest groups in an engaging way
- Excellent presentation skills
- Working with Vulnerable People registration will be mandatory
- Knowledge of the national curriculum would be an advantage
- Ability to work well in a team environment
To apply for this position, please submit:
- A current resume including the contact details of two referees.
- A personal details form (can be obtained on our website at www.ramint.gov.au).
- A one page pitch describing how your skills and experience make you the best person for the position and what value you can add to the Mint. Specifically, please provide details and/or examples on the role description above.
Applicants do not need to address the selection criteria however the role statement for this position which details the duties and requirements of the position can be found on the Mint’s website.
These are non-ongoing positions available for casual basis working both weekdays and weekends. Conditions of service are set out by the Royal Australian Mint Enterprise Agreement 2016-2019.
For more information on the role, please contact Ms Holly Anderson (02) 6202 8722.
Information on applying for a job in the Australian Public Service can also be found at the Employment page of our website.
Applications for this position as detailed above should be forwarded to firstname.lastname@example.org by close of business on Wednesday 8 July 2020.
Applicants must be Australian Citizens and be prepared to undergo and maintain a security clearance to the appropriate level.