Learning Facilitator

National Portrait Gallery of Australia
Closing Date
Sun, 06th October 2019
Position Type
$58,959 - $63,630

The Learning Facilitator works as part of the Access and Learning Team delivering accessible and inclusive programs across the areas of public learning to both formal and informal sectors (students, children, families and adults), and visitor services as part of the front of house team. The role demands a deep interest in people, portraiture and Australian history, delivering service and programs to diverse audiences. Learning Facilitators contribute to the development and delivery of outreach and online programs in addition to programs based at the National Portrait Gallery. Preliminary research, planning, analysis and reporting, as well as point of sale are administrative functions of this position. Learning Facilitators work on a roster to cover the Gallery opening 364 days per year including some weekend work, public holidays, and occasional after hours work. The role reports a Visitor Services Co-ordinator or Manager, Learning Programs.

Specific tasks:
As part of the Access and Learning team:
• Delivering public learning programs and interpretation to a wide range of audiences including school groups;
• Providing a range of front-of-house services to National Portrait Gallery visitors including responding to visitor enquiries in person and by telephone and providing information related to the historical and cultural significance of the collection and exhibitions;
• Perform preliminary research into the design and development of programs; provide administrative support contributing to formal and informal learning programs including online, as directed. Working within an assigned budget, and maintaining an accurate running budget;
• Under substantial supervision contribute to the development of learning materials;
• Performing administrative functions related to the operating aspects of the Gallery’s front-of-house and project and program development including point-of-sale (Tessitura), recording of statistical data and file management for designated projects;
• Acting as First Aid Officer and Evacuation and Fire Warden to ensure the safety of the visiting public and staff of the gallery upon completion of mandatory training;
• Providing support to other Gallery functions including openings and other events, as required, and:
• Assistance with movement of a wide range of objects, as required, including but not limited to art materials, bollards, easels, chairs, stools, portable tables, and modules of display furniture when necessary.

Selection Criteria:
1. Demonstrates Skills and Expertise
Demonstrated skills and expertise to perform the duties of the position. Demonstrated interest in and knowledge of portraiture, art education and/or Australian history.

2. Shapes Strategic Thinking
Learning Facilitators are required to find information and recognise the importance information to be able to contribute creatively to program design and development, contributing new ideas and improvements to processes within the section. In addition, Learning Facilitators need to demonstrate flexibility and adaptability in a rapidly changing environment.

3. Achieves Results
Demonstrated ability to, under supervision, plan, develop and deliver a variety of learning programs for the formal and informal learning sectors, working within an allocated budget.

4. Supports Productive Working Relationships
Demonstrated ability to actively participate in a small team, working with other sections across the organisation, and liaising with external stakeholders within agreed guidelines.

5. Displays Personal Drive and Integrity
Demonstrated ethical behaviour in the workplace, including awareness of the APS Code of Conduct, and your ability to work sensitively with diverse groups of people. Demonstrated experience at achieving objectives while remaining positive and responding to pressure in a calm manner.

6. Communicates With Influence
Demonstrated experience structuring written and oral communication to ensure clarity for different audiences, particularly school audiences.


Must be able to:
Acquire and maintain Working with Vulnerable People registration
Acquire and maintain First Aid Qualifications

Please provide a statement of claims against the required duties of no more than 2 A4 pages. Applications are to be submitted to npghrservices@npg.gov.au along with current CV and application coversheet which can be found on our website www.portrait.gov.au


Non-ongoing opportunity will be offered for a specified term


Karen Vickery 02 6102 7060; karen.vickery@npg.gov.au

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